website by ADAP Solutions Ltd
Free local delivery
If your delivery address is in postcode area PE29 or PE28, then it's close to us, so we'll
deliver your order for free!
No - it can get a bit complicated, but the long and short of it is that it's the watts that count not the volts.
We've written an article to explain the difference between low voltage and low energy.
A low energy bulb has a much lower wattage because it uses less electricity. In general the light output from a low energy bulb is equivalent to a wattage 4-5 times higher in an incandescent bulb. This is effected by the size and shape of the low energy bulb.
e.g. A 9w low energy bulb will generate approximately as much light as a 40w standard bulb. A 15w low energy bulb is roughly equivalent to a 75w normal bulb.
In general, a low energy light bulb, like the ones used in our products, use about 80% less electricity than a standard light bulb.
No, although they do take a few seconds to reach full brightness.
No. None of our low energy products are suitable for use with dimmer switches. This technology is currently being developed, but it not currently available.
The low energy bulbs that we sell should last up to 8000 hours, which should be years of normal use.
No. MyGreenLighting only supplies the lighting products. You are responsible for the installation.
We recommend that you employ a qualified electrician for all electrical work
At the moment we're not able to recommend particular electricians in any area.
Some of our products are suitable for use in bathrooms. Bathrooms are divided into different 'zones' for the purpose of electrical fittings. See our page of ip44 information for more details.
The products are marked with a water symbol on this website if they have an IP rating which makes them suitable for use in a bathroom.
If you are in any doubt about the installation of your products, you should consult a qualified electrician.
After buying a product from us over the internet you have 7 days to change your mind.
During that time you can contact us to tell us that you wish to return the product. As long as the product is returned to us in perfect condition in the original packaging, you are entitled to a full refund of the product purchase price.
If the product has been used, or damaged in anyway then we will not be able to make a full refund.
If you do decide that you wish to return a product to us, please let us know as soon as possible (and in any case within 14 days of your purchase) to obtain a return reference number. You are responsible for physically returning the product in perfect condition.
When returning your product you must include your returns reference number. No returned product will be accepted without a returns reference number.
The delivery charge is dependant on the weight of your order. It is shown at the top of each page once you have added products to your shopping basket. Our minimum delivery charge is £1.99, and the maximum we will charge is £8.99.
The delivery charge is also shown during the checkout process.
You can find more information on our delivery charges page
While we don't often deliver your product personally, we will arrange for a courier to make the delivery.
There is a charge for delivery, which is shown in your basket summary at the top of each page and during the checkout process.
Most orders placed before 3pm are dispatched the same day to arrive on the next working day.
In a small number of cases it may take a little longer to delivery your order, but you should receive your purchase within 5 working days.
If we know that there will be a problem delivering your order in good time we will contact you to find out what you would like to do. We understand that it's very frustrating to be kept in the dark about your delivery when you make an on-line purchase.
If you wish to check anything relating to your order, please call us.
It is a customer loyalty scheme whereby customers can earn a discount on future orders.
The scheme is designed so that if a customer refers a friend to MyGreenLighting, the friend gets a discount on their order, and our customer also earns money off their next purchase(s).
When you place your first order, we will provide you with an MGL Points discount code that you can pass on to your friends and family, (or anyone else you can find!)
The discount code is worth 5% off any order with My Green Lighting and for every £10 that is spent on orders quoting your discount code, you will earn 50 MGL Points.
The MGL Points that you earn can be used against any future orders that you place. Each point is worth 1p.
To make it easier for you to save money, you can use your discount code yourself on any orders that you place to earn even more MGL points.
You can even redeem points you have already earned at the same time as using your voucher to earn more points for next time.
MGL Points can be used against orders with My Green Lighting. Each point is worth a discount of £0.01 (including VAT).
You can use them to reduce the cost of any order that you place. They can be used against delivery charges too, so you can reduce the cost of an order to zero, if you have sufficient points.
Points cannot be exchanged for cash.
My Green Lighting is proud of our level of service and friendly, honest advice. It's sometimes quite hard to let you know that we're a real company, with real people - not just a pretty website.
Our customers are always happy and sometimes surprised by the level of service they receive. We know that our previous customers are the best sales force that we could wish for and this is our way of saying "thank you".
No. You can give the code to anyone, friends, family, or complete strangers. Spread the word!
Yes! Your discount code can be used on any order - including yours.
If you use the voucher code on your own orders, you earn more MGL Points for your next order, at the same time as receiving a discount on the current order.
For each £10 that is spent on orders that use your discount code, you will earn 50 MGL Points.
The value used to calculate your how many points you earn is the total value of the sale (including VAT), less any delivery charges, and discounts.
e.g.
We receive an order for £520 plus a delivery charge of £8.99. The customer used your voucher code to obtain a 5% discount, which makes the sale worth £494 + £8.99. We use £494 to calculate the points you have earned.
This is 49 x £10, so you earn 49 x 50 MGL Points, which is 2450 points worth up to £24.50 off your next order.
No. MGL Points will stay on your account with My Green Lighting until you have used them.
After you have placed your first order with us, we will email you a discount voucher code that you can share with your friends and family, or use on your own future orders. Every time this voucher code is used you earn MGL points.
The discount code is also displayed on your account page.
You are only provided with a discount voucher code after your have placed your first order.
If you think something has gone wrong, and you should have been given a code, but don't have one, please contact us so that we can put things right.
No, unlike some of our competitors we don't penalise you for making a small order. You can use your earned MGL Points against any order.
If you have points left over, they will stay on your account until you use them.
No, they are not transferable. However we can merge accounts, as we understand that it would be possible to create two accounts for the same person.
If you are in a situation where you have two different user accounts that should be merged into one, please contact us so we can straighten things out.
You can use as many points as you wish with any particular order.
On the basket page, before you confirm and finalise your order, you can change the number of MGL Points that you wish to redeem to reduce the amount you have to pay.
Obviously you can't redeem more points than you have earned, but there is no maximum or minimum limit on how many points you can use at once.
No - the more customers you refer to us, the more points you earn. It's that simple.
If you have earned points that from an order where we end up refunding the customer for any reason, the points you have earned from that sale will be deducted from your points balance relative to the refund we have given.
No problem - use our contact page, to get in touch with us and we'll try to help.
At the moment My Green Lighting is an on-line only business. We do not currently have a show room where you can see the products in person.
If you have any questions about any of our products, please contact us and we will do our best to help.