Frequently Asked Questions


Low energy

Is low energy the same as low voltage?

No - it can get a bit complicated, but the long and short of it is that it's the watts that count not the volts.

We've written an article to explain the difference between low voltage and low energy.

How do I compare the brightness of low energy bulbs to normal bulbs?

A low energy bulb has a much lower wattage because it uses less electricity. In general the light output from a low energy bulb is equivalent to a wattage 4-5 times higher in an incandescent bulb. This is effected by the size and shape of the low energy bulb.

e.g. A 9w low energy bulb will generate approximately as much light as a 40w standard bulb. A 15w low energy bulb is roughly equivalent to a 75w normal bulb.

The correct way to compare light bulb brightness is to check how many lumens each light bulb produces. Lumens is a measure of light output, so the higher the number the more light the bulb produces.

This is further complicated by the spread of light from each light bulb. A small amount of light spread over a small area can appear very bright and intense, when compared to the same amount of light (measured in lumens) spread over a wide area. This only really affects spot light bulbs, that produce a beam of light, instead of sending light out in all directions. Some light bulbs produce a very narrow beam of light, and others are much wider.

How much energy do I save by using Low Energy Light bulbs?

In general, a fluorescent low energy light bulb, like the ones used in many our products, use about 80% less electricity than a standard incandescent light bulb.

Recently LED light bulbs are becoming popular for good reason. Many LED light bulbs are now suitable general lighting and can use 90% less power than an incandescent light bulb.

Do low energy light bulbs takes ages to 'warm up'?

No, although fluorescent light bulbs do take a few seconds to reach full brightness, most modern bulbs take no more than about 40 seconds to reach nearly their full output. Additionally modern fluorescents usually start instantly at a reasonable level and increase their output very quickly.

If this warming up timer is problem for you, then you should use LED light bulbs, as these start instantly at 100% of their full output, there's no warming up at all.

Can I use dimmer switches with low energy lights?

Not usually. Not many of our low energy products are suitable for use with dimmer switches. This technology is developing quickly and manufacturers are launching various dimmable products on a regular basis.

Currently dimmable low energy light bulbs do exist, but they are considerably more expensive then their non-dimmable counter parts. Most manufacturers recommend using at least 2 or 3 low energy dimmable bulbs per dimmer switch, as most dimmer switches have minimum load requirements for correct operation.

Some manufacturers publish data about which dimmer switches are compatible with their products.

How long do low energy bulbs last?

The low energy fluorescent bulbs that we sell generally have an average rated life of 8000 hours, which should be years of normal use.

LED bulbs should last much longer - most have an average rated life of at least 20,000 hours. Some are rated as high as 50,000 hours. As with fluroescent

We (or in some cases the manufacturer directly) will replace any fluorescent or LED light bulb purchased from us, within 12 months in the event of its failure as long as you have used it in accordance with the manufacturers recommendations. We will usually require you to return the faulty product to us before we can issue a replacement.

In addition to this, some manufacturers (notably tp24) will guarantee their LED products for two years. You are often required to register your new product with the manufacturer to extend the guarantee beyond 12 months. After the initial 12 months, the manufacturer should be contacted directly regarding the failed product.

Product installation

Does My Green Lighting install the products?

No. My Green Lighting only supplies the lighting products. You are responsible for the installation.

We recommend that you employ a qualified electrician for all electrical work.

Can you recommend an installer in my area?

At the moment we're not able to recommend particular electricians in any area.

Can I install low energy products in a bathroom?

Some of our products are suitable for use in bathrooms. Bathrooms are divided into different 'zones' for the purpose of electrical fittings. See our page of ip44 information for more details.

The products are marked with a water symbol on this website if they have an IP rating which makes them suitable for use in a bathroom.

If you are in any doubt about the installation of your products, you should consult a qualified electrician.

Returns

If I don't like a product that I've purchased can I return it?

After buying a product from us over the internet you have 7 days to change your mind.

During that time you can contact us to tell us that you wish to return the product. As long as the product is returned to us in perfect condition in the original packaging, you are entitled to a full refund of the product purchase price.

If the product has been used, or damaged in anyway then we will not be able to make a full refund.

If you do decide that you wish to return a product to us, please let us know as soon as possible (and in any case within 14 days of your purchase) to obtain a return reference number. You are responsible for physically returning the product in perfect condition. We recommend using a traceable service such as Royal Mail 'Signed For' services.

When returning your product you must include your returns reference number. No returned product will be accepted without a returns reference number.

Delivery

How much do you charge for delivery?

The delivery charge is dependant on the weight of your order. It is shown at the top of each page once you have added products to your shopping basket. For delivery to standard UK addresses, our delivery charge starts at just £2.15, and the maximum we will charge is £8.99. Some very large or long products may also be subject to an additional delivery charge that reflects the additional costs of delivering these items.

The delivery charge is also shown during the checkout process, where you can make your choice of delivery service.

If you would like to calculate the shipping cost before creating an account you can also get a shipping quote based on the size and weight of items currently in your basket and the delivery location postcode or country.

You can find more information on our delivery charges page

Do you deliver the products that I buy from you?

While we don't often deliver your product personally, we will arrange for a courier to make the delivery.

There is a charge for delivery, which is shown in your basket summary at the top of each page and during the checkout process.

Can I collect my order instead of paying for delivery?

Yes you can - when you place your order one of the delivery services you can choose is to collect your order in person.

Obviously there is no charge for delivery if you choose to collect your for order from us.

We keep most items available in stock at our warehouse, but because there is the possibility of a delay, we will contact you to let you know when your order is ready for collection.

Once we have told you that your order is ready you can collect it from our premises between 9:30 and 17:30 Monday to Friday (excluding bank holidays)

How long does delivery take?

You can choose the delivery service during the checkout process, some services are faster than others. As you would expect it's usually the more expensive delivery services that are the fastest.

If your order qualifies for free delivery and you choose this option you should regard this as the same service as second class post.

Most orders placed before 3pm are dispatched on the same day using the service that you choose, however in some cases it may take a little longer to dispatch your order.

If your order is very urgent and you absolutely require it by a certain date, you should contact us to make sure that this will be possible and avoid disappointment.

In the rare occasion when we know that there will be a problem delivering your order in good time, we will contact you to let you know. We understand that it's very frustrating to be kept in the dark about your delivery when you make an on-line purchase.

If you wish to check anything relating to your order, please call us.

MGL Points & discount vouchers

What are MGL Points?

It is a customer loyalty scheme whereby customers can earn a discount on future orders.

The scheme is designed so that if a customer refers a friend to MyGreenLighting, the friend gets a discount on their order, and our customer also earns money off their next purchase(s).

When you place your first order using your account at www.mygreenlighting.co.uk, we will provide you with an MGL Points discount voucher code. You can use the discount yourself and pass on the code to be used by up to three of your friends and family.

The discount code is worth 5% off any order with My Green Lighting and for every £10 that is spent on orders quoting your discount code, you will earn 50 MGL Points.

The MGL Points that you earn can be used against any future orders that you place. Each point is worth 1p.

You can even redeem points you have already earned at the same time as using your voucher to earn more points for next time.

What can I use MGL Points for?

MGL Points can be used against orders with My Green Lighting. Each point is worth a discount of £0.01 (including VAT).

You can use them to reduce the cost of any order that you place. They can be used against delivery charges too, so you can reduce the cost of an order to zero, if you have sufficient points.

Points cannot be exchanged for cash.

Why have you created yet another loyalty scheme?

My Green Lighting is proud of our level of service and friendly, honest advice. It's sometimes quite hard to let you know that we're a real company, with real people - not just a pretty website.

Our customers are always happy and sometimes surprised by the level of service they receive. We know that our previous customers are the best sales force that we could wish for and this is our way of saying "thank you".

Are there any restrictions on who I can share my discount code with?

You can give the code to anyone, friends, family, or complete strangers. Spread the word!

The only restriction is that the code can only be used once by up to three other people in addition to yourself. You can use the discount code on your own purchases as many times as you like.

Can I use my discount code on my own orders?

Yes! Your discount code can be used on any order - including yours.

If you use the voucher code on your own orders, you earn more MGL Points for your next order, at the same time as receiving a discount on the current order.

How do you work out how many points are earned with each purchase?

For each £10 that is spent on orders that use your discount code, you will earn 50 MGL Points.

The value used to calculate your how many points you earn is the total value of the sale (including VAT), less any delivery charges, and discounts.

e.g.
We receive an order for £520 plus a delivery charge of £8.99. The customer used your voucher code to obtain a 5% discount, which makes the sale worth £494 + £8.99. We use £494 to calculate the points you have earned.

This is 49 x £10, so you earn 49 x 50 MGL Points, which is 2450 points worth up to £24.50 off your next order.

Do the MGL Points that I've earned expire?

No. MGL Points will stay on your account with My Green Lighting until you have used them.

How do I see how many MGL points I have?

Your current balance is displayed on your account page.

How do I start earning MGL Points?

After you have placed your first order with us using your account at www.mygreenlighting.co.uk, we will email you a discount voucher code that you can share with up to three of your friends and family, or use on your own future orders. When this voucher code is used you earn MGL points.

If you use the guest checkout facility we will not send a voucher code to you.

The discount code is also displayed on your account page.

Why don't I have a discount voucher code?

You are only provided with a discount voucher code after your have placed your first order using your account at mygreenlighting.co.uk. If you use the guest checkout facility you will not be sent a voucher code.

If you think something has gone wrong, and you should have been given a code, but don't have one, please contact us so that we can put things right.

Is there a minimum order value?

No, unlike some of our competitors we don't penalise you for making a small order. You can use your earned MGL Points against any order.

If you have points left over, they will stay on your account until you use them.

Can I give my points away to someone else?

No, they are not transferable. However we can merge accounts, as we understand that it would be possible to create two accounts for the same person.

If you are in a situation where you have two different user accounts that should be merged into one, please contact us so we can straighten things out.

Can I use some of the points I have earned, or do I have to use them all at once?

You can use as many points as you wish with any particular order.

On the basket page, before you confirm and finalise your order, you can change the number of MGL Points that you wish to redeem to reduce the amount you have to pay.

Obviously you can't redeem more points than you have earned, but there is no maximum or minimum limit on how many points you can use at once.

Is there a limit to how many points I can earn?

No - there is no limit to the number of points that you can earn. However, your discount voucher code can only be used by up to three other people in addition to yourself.

What if I earn points from an order that the customer subsequently returns?

If you have earned points that from an order where we end up refunding the customer for any reason, the points you have earned from that sale will be deducted from your points balance relative to the refund we have given.

Other questions

I've got a question that isn't answered on this page!

No problem - use our contact page, to get in touch with us and we'll try to help.

Do you have a show room that I can visit?

At the moment My Green Lighting is an on-line only business. We do not currently have a show room where you can see the products in person.

If you have any questions about any of our products, please contact us and we will do our best to help.